Support
Frequently asked questions
Zapcharger Pro Charging Station
How can I buy ZapCharger Pro?
How does the installation Process work?
Can we avoid all administration around payment?
Where is ZapCharger Pro produced?
Zapcharger Portable Charging Cable
Where can I buy ZapCharger Portable?
Contact Berg Auto here
I need support for ZapCharger portable
Contact your distributor for help.
STATUS
We are continuously updating and improving our solutions. See what we have improved in our service log.
SERVICE STATUS
Please see the service status below. We are updating the service status at all times.
ZAPTEC PORTAL
Log in to ZAPTEC Portal to see your charging history and monitor your ZapCharger charging stations.
Assistance videos
Are you in need for assistance with the installation, how to authenticate users etc.? Please check out our assistance videos on YouTube. You may access them here.
We are here to help!
Please do not hesitate to contact ZAPTEC with any questions you may have. Our dedicated support team are Ann Elin, Daniel, Svein Tore, Henning and Trym.
Svein Tore Karlsen
System and Client Specialist
Daniel Paulsen
Product and System Specialist
Ann Elin Rugland Eide
Client Advisor
Henning Berland
IT-manager / Support
Trym Livastøl
Support
Contact support
By using the contact form, you agree that your inquiry will be stored in accordance with our Privacy Policy.
DO YOU NEED SUPPORT?
Do you have any questions about your charging station?
Send us a message on Facebook Messenger in the right corner or contact your operator / dealer.
Do you need to speak to us? For sales or technical dealer support, contact us at 919 03 676 or contact ZAPTEC Support.
Our hours of operations are:
Telephone and e-mail
Monday through Friday: 08:00 to 18:00
Facebook Messenger
Monday through Friday: 08:00 to 22:00
Saturday: 10:00 to 18:00
Sunday 10:00 to 22:00
Our expected response time is
24 hours in the hours of operation
15 minutes on chat in the hours of operation
75 seconds by phone in the hours of operation
Contact information
Support
support@zaptec.com
+47 919 03 676
Are you a dealer / installer and need help?
Please log in to our Support page for FAQ, or to submit a request to our support team.
User manuals
User manual Zapcharger Pro
User manual Zapcharger Portable
ZM000366-rr-ssssss / XM000270-rr-ssssss / ZM000366-rr-ssssss / ZM000387-rr-ssssss
User manual Zapcharger Portable
Installation
manual
