We put safety first
We are never tempted to choose cheaper, lower-quality components. Instead, our charging units are equipped with quality components and advanced safety features. If you choose Zaptec you will acquire a safe, high-quality charging unit.
What makes Zaptec a safe
The integrated Type B residual current device, on the Zaptec Pro, trips the circuit breaker and prevents dangerous situations from occurring if there is an earthing fault in the vehicle or charging cable. Zaptec Go has integrated 6mA DC protection and requires an external Type A residual current device.
The charging unit performs calibration and self-testing before each charging session. The residual current device, on the Zaptec Pro, is reset automatically by disconnecting the charging plug.
Verified safety with third-party testing
All Zaptec charging units undergo external testing in order to confirm that our chargers meet all IEC 61851-1 series safety requirements. This takes place at Tüv Süd, Germany, which provides safety tests and approvals.
Complies with overload requirements
If an overload fault occurs, the integrated circuit breakers in Zaptec Pro charging units will ensure that the fault is resolved locally rather than stopping the whole charging system. This minimises any consequential errors and the charging system will still work. Our Zaptec Go home charger is connected to your house fuse box with its own fuse.
We work proactively on IT security
At Zaptec we work proactively on security, including security in the Cloud, because we know that EV chargers are critical infrastructure. Consequently we ensure that we have our own team of the industry’s foremost security experts from the cybersecurity company Ivolv, who work actively on IT security at Zaptec.
Reliable and future-ready
Zaptec chargers are made to last, and you can safely charge your car outdoors in all weather conditions. The charging units come with a 5-year guarantee.
All Zaptec charging units are connected to Zaptec’s own cloud service, Zaptec Portal, using either a WiFi connection, 4G LTE-M, or a Powerline carrier connection on Zaptec Pro. They also receive regular free software updates from our cloud service. This provides electric car owners with a reliable, future-oriented charging solution which can follow developments in the electric car industry and provide consumers like you with a seamless charging experience that is also beneficial to society.
Learn more about our safety approach here.
Why is safety Zaptec's highest priority?
Our goal is that no persons, vehicle, or property should be harmed by our chargers. Our charging system is designed to be the safest on the market, where all solutions and components are carefully selected. Our design is developed based on Norwegian and European safety standards.
Our chargers are equipped with automatic circuit breakers, earth fault protection, and other safety solutions to ensure that users are always safe. Our charge points only use high quality components and advanced safety features. We do not compromise on safety. Ever.
Why was Zaptec Go named the safest charger on the market by the Norwegian Automobile Federation?
The home charger Zaptec Go won NAF’s comparison of electric vehicle chargers in 2022. The reason is that the charging box fully meets all safety requirements. Regarding safety, Zaptec is the only supplier in the test that has shown that all requirements for DC monitoring are met. Read more here (in Norwegian): https://nye.naf.no/elbil/lading/test-av-ladeboks.
How is the earth fault protection set up and secured in Zaptec's chargers?
Our chargers are equipped with powerful protection that ensures disconnection in case of fault and provides insulation so that any faults do not lead to dangerous voltages on the charging cable. The charging unit‘s integrated earth fault protection ensures that charging is interrupted and hazardous situations are avoided if there is an earth fault on the vehicle or charging cable. The charging unit also performs calibration and self-testing before each charging session. The earth fault protection is reset automatically by disconnecting the charging plug. Several internal temperature sensors monitor internal temperature and stop charging if the charging box detects a problem.
Zaptec Go has earth fault protection following IEC 62955.
Zaptec Pro has type B earth fault protection following IEC EN 61008-1 and IEC EN 62423.
How does Zaptec ensure that the chargers can withstand overvoltage?
Overvoltage can occur, for example, due to lightning strikes or overvoltage on the line. The electronics in Zaptec’s chargers are designed to withstand overvoltages and are fully compliant with requirements, according to independent testing by TÜV SÜD.
How is safety tested in Zaptec's chargers?
Charging units from Zaptec undergo external testing to confirm that the chargers meet all safety requirements of IEC 61851-1 at German Tüv Süd, which works with safety testing and approvals. The charging units also meet the requirements of the international standard IEC EN 60364.
Which standards do Zaptec's chargers meet?
For a complete overview, see the declaration of conformity (DOC) for Zaptec Pro and Zaptec Go. DOC is a European declaration of conformity. It is our responsibility to fill this out and to ensure that we have fulfilled the standards. This has been independently confirmed by TÜV SÜD.
Documentation must show that the standard has been met for a product to be marked with CE (a European-approved product).